ShaoloGear

How do I know if an item is in stock or when it will ship?

    • If the item is out of stock but still available, it will ship in 1-5 days (depending on where in the shipping cycle we are).
    • If the item is drop shipped, it will be shipped in 1-3 days depending on the supplier.
    • If the item is in stock and the order is placed by 4pm PST, we will make a best faith effort to ship same day.

Free shipping?

    • All domestic shipping on orders over $50 is free.
    • International shipping currently requires USPS priority or above except to select countries.

Which carrier is used for free shipping?

    • Free shipping goes out via the least expensive method.  For small packages, that's usually USPS.  For larger packages it's via Fedex. USPS packages are usually delivered in 1-3 days.  In rare cases USPS will take longer to deliver a package.  If you have a deadline for your package please contact us directly so we can get you an expedited shipping service.

Can you ship to a different address than my billing address?

    • In order to reduce the incidence of fraud we will require one of the following:
      • A scan or a photo of the card used to make the purchase.
        • The name, last 4, and expiration date must be clearly visible.
        • Include a phone number with your order.
        • For security purposes, please OBSCURE THE FIRST 12 DIGITS.
        • If you use an American Express card, please OBSCURE the 4 digit CVV code on the front.
      • A scan or photo of a utility bill from the last 30 days.
        • The name and billing address on the utility bill must match the credit card.
        • A copy of the letterhead with your address on it from the bill is sufficient.  Most utility bills have a payment stub.  This is also sufficient.

Do you ship internationally / outside the continental United States?

    • If your country is not listed when you go to check out, please contact us.
    • In order to reduce the incidence of fraud we will generally require one of the following:
      • A scan or a photo of the card used to make the purchase.
        • The name, last 4, and expiration date must be clearly visible.
        • Include a phone number with your order.
        • For security purposes, please OBSCURE THE FIRST 12 DIGITS.
        • If you use an American Express card, please OBSCURE the 4 digit CVV code on the front.
      • A scan or photo of a utility bill from the last 30 days.
        • The name and billing address on the utility bill must match the credit card.
        • A copy of the letterhead with your address on it from the bill is sufficient.  Most utility bills have a payment stub.  This is also sufficient.
    • This information will not be required on subsequent orders.